Hello, and welcome to this Interactive Guide about how to configure and deploy the right
Microsoft Teams environment for your Firstline Workforce. Today we will
walk through the configuration steps to enable your workers – from
how to pin the right apps to creating an intuitive environment that
mimics the reality of your workers.
After this interactive guide, you will be able to:
Configure chat and Channels to align with organizational needs and worker productivity.
Use Teams policy packages for Firstline workers and managers to get your workforce up and running quickly.
Enable last mile configuration that you or your managers can do like code sharing, targeted communication, and time clock geo-fencing.
You are the Teams service administrator for Contoso - in the process of
setting up Teams for Seattle Store 121. You have already created
the team and added all of the team members and most of the channels they
will be using. At this point, you need to add one more channel,
then adjust channel and team settings to align with Contoso’s
policies and improve team productivity. Seattle Store 121
will also be the location of Contoso’s pilot program to empower
Firstline workers to manage inventory more proactively, so you will be
making several adjustments specifically tailored to that initiative.
Exercise 1: Configure chat and channels
Make your store managers team owners
Exercise 2: Configure policies for Firstline workers and managers.
You will be leveraging Teams policy packages to quickly onboard team members
with policies aligned to the needs and requirements for Firstline
workers. A policy
package in Microsoft Teams is a collection of
predefined policies and policy settings that you can assign to users who
have similar roles in your organization – including Firstline
workers and Firstline managers. Policy packages simplify, streamline,
and help provide consistency when managing policies. You can customize
the settings of the policies in the package to suit the needs of your
users and any future updates to those policies automatically propagate
to assigned users. In this case, you want to adjust
Firstline worker policies to pin the Walkie Talkie app (a new
push-to-talk experience built natively into Teams) and the Inventory
Request PowerApp developed by Contoso IT to empower Firstline workers.
Review and assign Firstline manager policy package
Review and update Firstline worker policy package
Assign Firstline worker policy package to a batch of users with PowerShell
Exercise 3: Enable last mile configuration for managers
Generate a Team code to simplify onboarding
Manage tags to enable targeted communication
Configure Time Clock for Shifts
With Time Clock configured for Shifts, your Firstline workers can clock in
and out of shifts in Teams using their mobile device or
desktop. You can also set up location detection and allow Teams access to location. With this configured, location will be documented when team members clock in and out. For scale, time clock configuration can be managed by Team owners/Firstline managers, but you will be doing the initial setup for Seattle Store 121.
During this lab, you learned how to structure chat, channels and app permissions to control your Firstline Workforce's environment, configured and deployed policy packages to get your workforce up and running quickly and enabled last mile configurations that you or your managers can do to get the final touches done for an intuitive and easy experience.
More information on Microsoft Teams can be found at aka.ms/Learn